Shipping & Returns
Shipping Policy
At Novatechway, we carefully prepare every order for shipment to the address provided at checkout.
Order processing orders are processed after payment has been confirmed. Processing times may vary depending on the product and availability.
Delivery times delivery times may vary depending on the product, destination, and available shipping method. Estimated delivery times will be provided during checkout when available.
Tracking when available, tracking information will be sent to the customer after the order has been shipped.
Delays delivery times may be affected by factors outside Novatechway’s control, including carrier delays, weather conditions, high order volumes, or other unforeseen circumstances.
If you have any questions about your order, please contact our customer support team.
Return & Exchange Policy
At Novatechway, we want to make your shopping experience simple and transparent.
Returns if you receive a defective, damaged, or incorrect item, please contact us as soon as possible after receiving your order.
Please provide your order number and, when requested, photos or videos of the product and packaging. We will review your request and provide the next steps.
Damaged or Incorrect Items if an item arrives damaged or you receive the wrong product, we may request photos or other information to verify the issue before approving a replacement or refund.
Exchanges exchanges are subject to product availability. If a replacement is not available, another solution may be offered depending on the circumstances.
Refunds when a refund is approved, it will be issued to the original payment method used for the purchase, subject to the processing times of the payment provider.
To request a return or exchange, please contact us with your order number and the reason for your request.